Frequently Asked Questions

NomadPOS FAQ page covers various topics, including costs, security, support, and more, so you should be able to find most, if not all of the answers you need here. However, if you still have some unaddressed questions, feel free to get in touch with our support team or our sales consultants at sales@nomadpos.com.

  • What is nomadPOS Blue?

    NomadPOS is a sales application. The Blue version is for groups or organisations with multiple users.

    Users are managed via the Nomad Management Console (NMC). NMC provides a centralised administration point for users, data and transactions.

  • How does free trial work?

    You can try all features of NomadPOS blue free for 30 days. You must sign up first to access the system and learn how it works. We securely store your credit card details when you sign up so you can move forward after your free trial period.

  • How do I download the Nomad Management Console (NMC)?

    Before you start using the system, you will need to sign up for the Nomad Management Console (NMC) via www.nomadPOS.com.

    We then issue you via email your web link and login credentials. You use these credentials to sign into NMC.

  • What does NMC do?

    NMC establishes the Admin role for the system. Administrators can then assign Operators, manage devices and have access to all system data and transactions. Transactions are automatically captured and stored on NMC. This provides you a single point of visibility for all sales activity across your team.

  • Who becomes the Admin?

    The first person to create the set up in NMC becomes the Administrator of the system. This Admin maintains responsibility for sign in credentials and assignment of operators.

  • Can I use the same user ID on 2 different devices?

    No. One user should always have one device. You can use the same QR Code for multiple devices, although the user name and password will be different for all devices.

  • How much is it?

    The application licence for NomadPOS blue is $29 per month per device paid via Google Play.

    The Nomad Management Console (NMC) licence is only $49 per month per company.

    All fees are in Australian dollars including GST.

     

  • Is my payment secure?

    We use Braintree (a Paypal Company) as our secure payment gateway. No credit card details are held or stored in our system or sign-up process.

  • How do payments work?

    NomadPOS blue is a Software as a Service (SaaS) application charged on a monthly basis. There are no long-term contracts or hidden fees.

    Your billing cycle starts at the beginning of the month after your 30 days free trial.

  • Can I cancel my subscription?

    You can cancel at any time by getting in touch with us support@nomadpos.com

  • What devices does NomadPOS work with?

    NomadPOS runs on Android devices (smart phone or tablet) running version 4.4 (KitKat) or higher.

    Nomad Management Console (NMC) works best on Chrome (Version) or Firefox browser (Version) on your laptop, mac or PC. Unsupported web browsers may cause the application to not work properly.

  • How can I perform payment?

    Today, you can use mobile EFTPOS payment solutions available from your bank. Stay tuned for our future release of integrated payment.

  • How do I set up NomadPOS?

    The system is designed to be simple and the quick start guide helps you take a step by step process to get up and running.

    Please go here for more help. If you would like our team to set it up for you, get in touch with us support@nomadpos.com

  • How many devices/operators can the Nomad Management Console (NMC) support?

    NMC can support any number of devices/operators.

    When you sign up for NMC, 3 devices/operators are assigned by default. If you need to add more devices, please get in touch with us.

  • How do I get start with the App?

    These are a few things you need to do to set up and get acquainted with the app:

    • Customise the receipt you will be sending out to your customers – You can add your company logo. The app will automatically add your company name and ABN to the header and a friendly message to the footer of the receipt
    • Add the products you will be selling – You need to login to NMC to add products. We recommend that you add your products via the NMC excel file (you will find the sample file in NMC) and import the file into NMC. You can also add products manually via NMC.
    • Perform sales transactions – Use the mobile app, search for items, scan barcodes via your device camera, or browse your selling categories. Add them to the basket.
    • Record payment – Total the transaction and record payment by cash or Manual EFTPOS.
    • Email the receipt – You can email receipts to your customer’s email id. When you email a receipt to a customer, they will receive it as a pdf attachment.
  • Are Enterprise or custom subscription plans available?

    For more than 10 users, please contact our Enterprise team for discussion about your project.

  • Any other questions?

    If there’s anything else you’d like to know, please write to us support@nomadpos.com.

    Our support team is available to discuss your business needs and answer any questions.