Suspend a sale

A sale is suspended temporarily under these circumstances inorder to service other customers

• Customer has forgotten a wallet and wants to pay at a later time
• Situation: In a pop-up Sunday market : Customer ‘A’ has proceeded towards billing, but has a change of mind and wants to look around the store to add more items in the basket. While Customer ‘A’ fetches more items to add to the basket, other customers in the queue can be serviced. Customer ‘A’s transaction can be pulled up at a later time and can be completed when Customer ‘A’ is ready

• The operator suspends a sale by starting a new sale (Make a Sale) or by simply clicking the ‘back button of the android device’ and clicking on ‘Suspend’
• A suspended transaction does not print
• Suspended sales are stored in the Transactions List. Tap to resume the sale.
• Suspended sales can only be resumed on the same NomadPOS terminal it was suspended on
• Suspended and voided sales do not currently report in the NMC. This data is however stored in the api

Void a sale

• The operator can void a sale by starting a new sale (Make a Sale) or by simply clicking on the ‘back’ button of the android device and selecting ‘Void’
• You can only void the sale if payment has not been started. You'll need to cash the sale off and follow your business’ refund process to Refund* the partial payment back to the customer
• Voided sales are listed in the Transaction List in the app for reference
• Voided sales are read-only; they can’t be resumed or finalised under any circumstances
• Voided sales are not transmitted up to the server